Site Acquisition Executive

Location : City Stratford, London
ID
2020-1696
# of Openings
1
Type
Permanent, Full-Time

Details

Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business. 

 

We pride ourselves on our innovation, our customer satisfaction levels and our consistently high levels of employee engagement. 

 

Parcel Pending by Quadient automated electronic parcel locker systems enable our customers to securely load, store and distribute large volumes of both inbound and outbound parcels. The easy-to-use interface allows our customers to track each parcel’s journey and then notify recipients of the arrival of their parcel. Pickup and Drop Off takes only seconds and lockers are accessible 24/7, meaning no more missed deliveries and fewer journeys for parcel carriers which in turn reduces CO2 and Particulate emissions, improving air quality and easing congestion in our urban areas.

 

Globally the Parcel Pending by Quadient brand for Parcel Lockers is growing fast and has just been launched in the UK & I. Parcel Pending by Quadient now manage in excess of 11,000 automated parcel locker locations.

 

Quadient have created a joint venture with the largest parcel Carrier in Japan, Yamato, called PackCity Japan. Currently PackCity Japan has delivered 5,500 locker locations around Japan and has a target to be at 14,000 locations by the end of 2022.

 

In the USA, following a huge amount of success in sectors such as Universities and Corporate, Quadient acquired a leading competitor called Parcel Pending for $100m. Parcel Pending’s expertise are in two different sectors that Quadient wanted to gain traction in very quickly. The first sector is residential multi-family blocks and property management, where Parcel pending had 3,500 locker locations already established in 2018 and that continues to grow at approximately 150 locations per month. The second sector is retail, where automated parcel locker solutions can help retailers attract valuable consumer footfall.

 

Europe is now a major target for Quadient’s range of Parcel Lockers, with a focus on France, UK & Ireland and Germany. In France, Quadient have created a joint venture with LaPoste and have already had success rolling out in excess of 700 locker locations. In the UK, PackCity launched in late 2018 and are starting to experience growth in five key sectors – residential (private and commercial multi-occupancy unit buildings, housing associations, gated communities and purpose built student accommodation), higher education, large Corporate, Carrier and retail.

 

The next step in the development of our UK locker business is the creation of a new open network of parcel lockers across the country.  These will be a dense, urban network that are truly carrier agnostic – open for use to all UK parcel carriers.  We plan to place them where people live, where people work, where they travel and where they play.

 

Quadient PLS Division has a number of new career opportunities to join a new team dedicated to finding and securing these host locations.  You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy, and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. 

 

This individual will be responsible for the following:

  • Searching out for potential parcel locker locations and building relationships with the organisations that are responsible for those spaces – the ‘Hosts’.
  • They might be small retail store chains (<100), business parks, property management companies, car park operators or other private sector businesses.  Or, they might be public sector bodies such as Councils, transport authorities etc.  In fact, part of the role will be thinking laterally and identifying other amazing locations where lockers could be of benefit to the online shopping consumer.
  • Checking locations for suitability such as likely footfall, access and parking, ability to connect to services (internet and power) and security and safety.
  • Once a parcel locker location has been identified, reach a commercial agreement with the Host organisation and coordinate with the Quadient Onboarding team and the Quadient installation team to support with an efficient well communicated installation of the Parcel Locker Solution.
  • Negotiating a commercial agreement which might include presenting a contract and negotiating the compensation to the Host for the use of the site – either a per parcel payment or sometimes a rental payment.  It may also include securing planning and/or other permissions for the installation.
  • You will be main point of contact for the Host team to ensure they are prepared for the installation of the locker system, have communicated with all appropriate parties and ready to go live once installed
  • Responsible for the successful post onboarding and ongoing relationship with each location Host company or body for Parcel Pending by Quadient
  • Proactively contact property Host teams to ensure everything is functioning properly for all things Parcel Pending by Quadient
  • You will review usage dashboard data and create reports regularly to feedback the solution successes to Host management teams and support Quadient Managers with communication to C-Suite management teams as and when required
  • Record details and all actions taken for the account within Salesforce CRM and  parcel locker back office systems
  • Communicate and coordinate with Quadient internal departments
  • Find ways to create efficiency for the Location Finder role and implement new processes
  • Create a great Customer Satisfaction that promotes new leads and work with the Business Development Manager to deliver new opportunities.
  • Perform other duties as required to support the success of Parcel Pending by Quadient

 

Additional responsibilities include: 

  • Regular Monthly reviews of Open Network Locker project with the UK & I Strategic Initiatives Director
  • Generate and Maintain leads within SFDC and review success of leads converted to opportunities and secured locations.
  • Market Place Awareness – Competitive & Market Insight    

Quadient offers a wide range of benefits including:

  • Competitive salary and car/car allowance
  • 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme)
  • Agile/flexible working with family friendly policies
  • Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers
  • Generous pension schemes
  • Cycle to work discount scheme and interest free season ticket loan
  • Employee assistance programme and regular wellbeing initiatives
  • Excellent recognition (incentive trips and award schemes)

Role Requirements

Required Skills & Experience

  • Self-starter & quick learner with a strong desire to work in high energy environment
  • Ability to think creatively and operate independently
  • Ability to work cohesively in a team
  • Strong organisational skills with the ability to multi-task and adapt as priorities change
  • Strong inter-personal skills with the ability to communicate effectively with a variety of personalities
  • Ability to communicate effectively in English and understand/carry out instructions provided in written or verbal format
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and Salesforce
  • Salesforce CRM experience preferable
  • Eligible to work in the United Kingdom
  • Willing to travel - this is a national role

Essential

  • Experience selling into or working within the retail, parcel or property management sector.
  • Ability to communicate, present and influence all levels of the organisation.
  • Proven ability to drive the Host recruitment process from plan to confirmation
  • Proven ability to articulate the unique selling points of Packcity products and services.
  • Excellent listening, negotiation and presentation skills.
  • Superb verbal and written communications skills.

Desirable

  • A background in or knowledge of the B2B / B2C /C2C parcel delivery sector
  • SFDC knowledge
  • Knowledge of the Property Development and Retail Property market preferable, but not essential

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