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Location Wakefield
Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   Reporting directly into the Sales Manager this role is responsible for total account management of a set number of accounts within the Public Sector and a geographical designated territory.  With responsibility for both customer and prospect accounts while creating opportunities to supply a full product portfolio from the Quadient suite.  Managing the entire sales lifecycle through Quadient Customer Relationship Management (CRM) system from inception to closing the deal and responsible for achieving the allocated monthly revenue target.    Key Accountabilities include:   Sales Objective – in line with regional and company targets undertake the following; maintain agreed appointment levels, Sales Pipeline management, associated Administration, achieve agreed Revenue Targets Product Mix targets and required business quality Account Management–Regular account management reviews face to face with key influencers and decision makers within customer and prospect base, to discuss and develop opportunities to upgrade, replace or enhance the use of Quadients’s expanding portfolio of products and solutions. Provide pre sales and post sales support and respond to all customer issues within 24 hours. Undertake Public Sector Account Management, understanding processes, associated decisions and behaviours, Procurement Rules, Tendering Processes, Service Level Agreements, Framework Agreements and Public Sector Timescales. Time Management (Organisation & Administration)– Attend one team day per week in the office / 4 days per week in the field and organise a minimum of 12 customer/prospect appointments per week. Apply effective territory management to minimise the costs to the business through efficient time management, and reduction of fuel and travel costs.  Manage the CRM system to update opportunities and activity for the purpose of self management and business reviews with line manager.  Process orders effectively on the CRM system and submit the completed paperwork on time to the Regional Administrator. Reporting –Update the CRM system accurately with all appropriate KPI’s, Pipeline, Opportunity and Revenue achievement on a daily basis in order to assist in monitoring progress towards set targets as well as allowing Line management to carry out productive one to one sessions.  Sales Forecasts should be submitted on a Weekly/Monthly and Quarterly basis Update MAPS documents on specific target accounts; maintain daily contact with line manager in relation to progress and undertake twice yearly competency framework reviews carried out by the Sales Manager. Forward Planning –Present a Business Plan at the start of each financial quarter to include KPI management and Target Account activities which should align with the annual plan that will assist in achieving weekly and monthly targets. Budget Management/Financial Resources– Achieving Annual Revenue Target, broken down by Quadient’s business and product mix as well as being influenced by the company objectives of 75% Lease Penetration and the correct discount levels for hardware, software and service.   Quadient offers a wide range of benefits including: - Excellent compensation package plus car - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - An environment in which you can grow and develop with top class L&D offerings - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes)  
ID
2020-1711
Location Bristol
Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   Reporting directly into the Sales Manager this role is responsible for total account management of a set number of accounts within the Public Sector and a geographical designated territory.  With responsibility for both customer and prospect accounts while creating opportunities to supply a full product portfolio from the Quadient suite.  Managing the entire sales lifecycle through Quadient Customer Relationship Management (CRM) system from inception to closing the deal and responsible for achieving the allocated monthly revenue target.    Key Accountabilities include:   Sales Objective – in line with regional and company targets undertake the following; maintain agreed appointment levels, Sales Pipeline management, associated Administration, achieve agreed Revenue Targets Product Mix targets and required business quality Account Management–Regular account management reviews face to face with key influencers and decision makers within customer and prospect base, to discuss and develop opportunities to upgrade, replace or enhance the use of Quadients’s expanding portfolio of products and solutions. Provide pre sales and post sales support and respond to all customer issues within 24 hours. Undertake Public Sector Account Management, understanding processes, associated decisions and behaviours, Procurement Rules, Tendering Processes, Service Level Agreements, Framework Agreements and Public Sector Timescales. Time Management (Organisation & Administration)– Attend one team day per week in the office / 4 days per week in the field and organise a minimum of 12 customer/prospect appointments per week. Apply effective territory management to minimise the costs to the business through efficient time management, and reduction of fuel and travel costs.  Manage the CRM system to update opportunities and activity for the purpose of self management and business reviews with line manager.  Process orders effectively on the CRM system and submit the completed paperwork on time to the Regional Administrator. Reporting –Update the CRM system accurately with all appropriate KPI’s, Pipeline, Opportunity and Revenue achievement on a daily basis in order to assist in monitoring progress towards set targets as well as allowing Line management to carry out productive one to one sessions.  Sales Forecasts should be submitted on a Weekly/Monthly and Quarterly basis Update MAPS documents on specific target accounts; maintain daily contact with line manager in relation to progress and undertake twice yearly competency framework reviews carried out by the Sales Manager. Forward Planning –Present a Business Plan at the start of each financial quarter to include KPI management and Target Account activities which should align with the annual plan that will assist in achieving weekly and monthly targets. Budget Management/Financial Resources– Achieving Annual Revenue Target, broken down by Quadient’s business and product mix as well as being influenced by the company objectives of 75% Lease Penetration and the correct discount levels for hardware, software and service.   Quadient offers a wide range of benefits including: - Excellent compensation package plus car - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - An environment in which you can grow and develop with top class L&D offerings - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes)  
ID
2020-1710
Location Stratford, London
About Quadient   Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment A of Euronext Paris and belongs to the SBF 120 index. For more information about Quadient, visit quadient.com.     The role of the Senior Solutions Architect:   Location: Field Based, UK   The Solution Architect plays a critical role, collaborating with our sales team and other key internal departments. You will be responsible for supporting the solution design of the CCM portfolio as well as supporting partners in the selling process of the whole Quadient CCM/CXM solution components. As the Solution Architect you will collaborate with our sales account managers, to support the development of the vision which underlines the CCM solution and transforms that vision into the solution, including business discovery workshops, Proof of Value/Proof of Concept execution and assume ownership of all technical aspects of the sales cycle.     Key Accountabilities - To team up with the sales, presales and professional service organization to meet and exceed fiscal year revenue objectives by providing high-quality/deep specialist technical sales support across sales cycles - To understand customer requirements, set appropriate expectations, collaborate with professional services project managers - Provide the necessary solution design and Statement of Work (SOW) documents and plan for successful sales close - To be able to present and demo the whole CCM platform to a broad audience of high-level senior persons from customer organizations - To respond effectively to RFI/RFP by building the right differentiators - To influence customer decisions in acquiring and retaining Quadient’s business by supporting business development strategies and solution design using the whole CCM portfolio within the accounts - To be a trusted advisor within the accounts by understanding existing and future IT roadmaps; educate customers as to how Quadient’s CCM solution can be utilized to meet their goals - Present Quadient solutions at customer and industry events   Skills, Knowledge & Experience - 5 years proven experience of supporting complex sales cycles in a Pre-Sales capacity - Ability to communicate professionally with C level people - Strong and proven successful execution of Proof of Value in complex environments - Strong knowledge in Enterprise architecture (on-premise, cloud based such as AWS, Azure) - Good level of experience in one development languages such as, Java, JavaScript, Typescript, C++/C# - Experience in positioning, presenting, demonstrating and handling sales engagements - Effective written and verbal communication skills to executive, business and technical staff - Effective execution of complex PoC (Proof of Concept) within the whole CCM portfolio - Organizational skills and ability to handle multiple tasks/projects concurrently - Effective priority management - Problem solving / troubleshooting skills with attention to detail - We require a minimum of a bachelor's degree in Computer Science or Software Engineering
ID
2020-1708
Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   The Business Process Automation Sales Consultant will be client facing with the overall responsibility for the successful delivery and performance of Inbound and Outbound communication and process software solutions (1-6) within a geographic territory. Responsible for accelerating performance with an established range of solutions.These solutions include document management, scanning, AP/AR, workflow and data solutions, output, and data management software.   Key Accountabilities include:   Sales Delivery - Grow sales of product lines 1-6 into new and existing customers while maintaining agreed appointment levels, Sales Pipeline management, associated Administration, while achieving agreed Revenue Targets and solution mix in line with your pay plan. - Proactively with the Head of sales profile target customers to allow a strategic approach in delivering our solutions. - Provide ongoing support to existing BA customers within the Division ensuring that you understand their challenges and also the products and services Quadient are bringing to the market that may increase operational efficiencies or alleviate the challenges they face. - Collect, interpret, and deliver market/industry/competitive intelligence and collation of competitor offerings (pricing, product offerings, etc)to add value to the Divisional activities in conjunction with Marketing. - Ensure all target customers are kept informed, jointly with Marketing, of all relevant industry, market specific and/or Quadient events. Development - Develop and constantly re-assess product & solution knowledge in order to drive self sufficiency - Building high levels of competence and engagement, through structured development, that can be demonstrated. This may take the form of structured training and in the field coaching - Understand innovative ways to increasing learning whilst driving new ways to market and creating new opportunities in 1-6 - Works closely with frontline MRS channel and build a collaborative pipeline which will increase the Quadient presence in 1-6 Activity Management - Minimum of 6 meetings per week with key influencers and decision makers within SME accounts, to discuss and develop opportunities within the defined solution set of BA Divisions expanding portfolio of products and solutions (1-6). - Ensure CRM system is regularly updated, to reflect all activity and opportunity creation resulting from the activity. - Ensure the benefits of new products and components are effectively communicated to all internal and external customers Strategy - Contribute to the incorporation of the Divisions longer term strategy and develop an SME market - Mid to long term strategy for your territory. Managing through influence - Provide product awareness knowledge to the MRS AM’s to maximise the lead opportunity within your geographic occasionally delivering in the field support, coaching, and developing knowledge, skill and ability within specified product lines (3-6). - Collaboration with the MRS channel and the AM’s that cover MRS in the same geographic territory Reporting - Monthly solution pipeline management and reporting to Head of sales. - Monthly (update on Revenue and solution set sold (1-6), activity & competitor activity - Quarterly (update on year to date against Quota/target and Forecast) - Annually (year ahead forecast) - Update SFDC accurately with all appropriate data, Pipeline, Opportunity and Revenue achievement on a daily basis in order to assist in monitoring progress towards set targets as well as allowing the Head of sales to carry out productive one to one Map/Rap sessions. Budget Management - Achievement of the Annual Revenue Target, broken down by Quadient’s Solution and revenue mix as well as being influenced by the company objectives and correct  BA products 1-6 including PSO and maintenance. Project Management - Accountable for the management of various projects, from conception to completion using PMan &/or Prince2 methodologies (not essential). - Coordinate specialist applications, service and technical support where required to support the successful implementation of a project. Forward Planning - Effective mapping of strategic SME accounts and vertical markets to align the BA division solution sets (1-6). - To execute on the Divisional a SME plans in alignment with marketing campaigns. - To Create and evolve an annual business plan and strategy in line with the requirements of Quadient and Divisional objectives. Quadient offers a wide range of benefits including: - Excellent compensation package plus car - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - An environment in which you can grow and develop with top class L&D offerings - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes) Find out more about what it's like to work at Quadient!
ID
2020-1700
Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   The Business Process Automation Sales Consultant will be client facing with the overall responsibility for the successful delivery and performance of Inbound and Outbound communication and process software solutions (1-6) within a geographic territory. Responsible for accelerating performance with an established range of solutions.These solutions include document management, scanning, AP/AR, workflow and data solutions, output, and data management software.   Key Accountabilities include:   Sales Delivery - Grow sales of product lines 1-6 into new and existing customers while maintaining agreed appointment levels, Sales Pipeline management, associated Administration, while achieving agreed Revenue Targets and solution mix in line with your pay plan. - Proactively with the Head of sales profile target customers to allow a strategic approach in delivering our solutions. - Provide ongoing support to existing BA customers within the Division ensuring that you understand their challenges and also the products and services Quadient are bringing to the market that may increase operational efficiencies or alleviate the challenges they face. - Collect, interpret, and deliver market/industry/competitive intelligence and collation of competitor offerings (pricing, product offerings, etc)to add value to the Divisional activities in conjunction with Marketing. - Ensure all target customers are kept informed, jointly with Marketing, of all relevant industry, market specific and/or Quadient events. Development - Develop and constantly re-assess product & solution knowledge in order to drive self sufficiency - Building high levels of competence and engagement, through structured development, that can be demonstrated. This may take the form of structured training and in the field coaching - Understand innovative ways to increasing learning whilst driving new ways to market and creating new opportunities in 1-6 - Works closely with frontline MRS channel and build a collaborative pipeline which will increase the Quadient presence in 1-6 Activity Management - Minimum of 6 meetings per week with key influencers and decision makers within SME accounts, to discuss and develop opportunities within the defined solution set of BA Divisions expanding portfolio of products and solutions (1-6). - Ensure CRM system is regularly updated, to reflect all activity and opportunity creation resulting from the activity. - Ensure the benefits of new products and components are effectively communicated to all internal and external customers Strategy - Contribute to the incorporation of the Divisions longer term strategy and develop an SME market - Mid to long term strategy for your territory. Managing through influence - Provide product awareness knowledge to the MRS AM’s to maximise the lead opportunity within your geographic occasionally delivering in the field support, coaching, and developing knowledge, skill and ability within specified product lines (3-6). - Collaboration with the MRS channel and the AM’s that cover MRS in the same geographic territory Reporting - Monthly solution pipeline management and reporting to Head of sales. - Monthly (update on Revenue and solution set sold (1-6), activity & competitor activity - Quarterly (update on year to date against Quota/target and Forecast) - Annually (year ahead forecast) - Update SFDC accurately with all appropriate data, Pipeline, Opportunity and Revenue achievement on a daily basis in order to assist in monitoring progress towards set targets as well as allowing the Head of sales to carry out productive one to one Map/Rap sessions. Budget Management - Achievement of the Annual Revenue Target, broken down by Quadient’s Solution and revenue mix as well as being influenced by the company objectives and correct  BA products 1-6 including PSO and maintenance. Project Management - Accountable for the management of various projects, from conception to completion using PMan &/or Prince2 methodologies (not essential). - Coordinate specialist applications, service and technical support where required to support the successful implementation of a project. Forward Planning - Effective mapping of strategic SME accounts and vertical markets to align the BA division solution sets (1-6). - To execute on the Divisional a SME plans in alignment with marketing campaigns. - To Create and evolve an annual business plan and strategy in line with the requirements of Quadient and Divisional objectives. Quadient offers a wide range of benefits including: - Excellent compensation package plus car - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - An environment in which you can grow and develop with top class L&D offerings - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes) Find out more about what it's like to work at Quadient!
ID
2020-1699
Quadient, formerly Neopost, is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.   The Senior Business Process Automation Consultant will be client facing with the overall responsibility for the successful delivery and performance of Inbound and Outbound communication & process software solutions (1-6) within the open market. These solutions include document management, scanning, accounts payable, accounts receivable, workflow and data solutions, output, and data management software.   Key Accountabilities include:   Sales Delivery - Grow sales of product lines 1-6 into new customers while maintaining agreed appointment levels, Sales Pipeline management, associated Administration, while achieving agreed Revenue Targets and solution mix in line with your pay plan. - Proactively with the Head of sales profile target customers to allow a strategic approach in delivering our solutions. - Provide ongoing support to some existing BPA customers within the Division ensuring that you understand their challenges and also the products and services Quadient are bringing to the market that may increase operational efficiencies or alleviate the challenges they face. - Collect, interpret, and deliver market/industry/competitive intelligence and collation of competitor offerings (pricing, product offerings, etc)to add value to the BPA Direct channel in conjunction with Marketing. - Ensure all target customers are kept informed, jointly with Marketing, of all relevant industry, market specific and/or Quadient events. Development - Develop and constantly re-assess product & solution knowledge to drive self sufficiency - Building high levels of competence and engagement, through structured development, that can be demonstrated. This may take the form of structured training and in the field coaching - Understand innovative ways to increasing learning whilst driving new ways to market and creating new opportunities in 1-6. Activity Management - Creating activity with key influencers and decision makers within the open market to discuss and develop opportunities within the defined solution set of BPA Channel expanding portfolio of products and solutions (1-6). - Ensure CRM system is regularly updated, to reflect all activity and opportunity creation resulting from the activity. - Ensure the benefits of new products and components are effectively communicated to all internal and external customers. Strategy - Contribute to the incorporation of the Divisions longer term strategy and develop the open market - Mid to long term strategy for your territory. Managing through influence - Provide product awareness knowledge to the marketing to maximise the lead opportunity within your geographic occasionally delivering in the field support, coaching, and developing knowledge, skill and ability within specified product lines (3-6). Reporting - Monthly solution pipeline management and reporting to Sales Director. - Monthly (update on Revenue and solution set sold (1-6), activity & competitor activity - Quarterly (update on year to date against Quota/target and Forecast) - Annually (year ahead forecast) - Update SFDC accurately with all appropriate data, Pipeline, Opportunity and Revenue achievement on a daily basis in order to assist in monitoring progress towards set targets as well as allowing the Sales Director to carry out productive one to one Map/Rap sessions.  Budget Management - Achievement of the Annual Revenue Target, broken down by Quadient’s Solution and revenue mix as well as being influenced by the company objectives and correct BPA products 1-6 including PSO and maintenance. Project Management -  Accountable for the management of various projects, from conception to completion using PMan &/or Prince2 methodologies (not essential) - Coordinate specialist applications, service and technical support where required to support the successful implementation of a project. Forward Planning - Effective mapping of strategic Open Market accounts and vertical markets to align the BPA division solution sets (1-6). - To execute on the Direct Channel a SME plans in alignment with marketing campaigns. - To Create and evolve an annual business plan and strategy in line with the requirements of Quadient and Divisional objectives.   Quadient offers a wide range of benefits including: - Excellent compensation package plus car - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - An environment in which you can grow and develop with top class L&D offerings - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes)   Find out more about what it's like to work at Quadient!
ID
2020-1698
Location Stratford, London
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.    We pride ourselves on our innovation, our customer satisfaction levels and our consistently high levels of employee engagement.    Parcel Pending by Quadient automated electronic parcel locker systems enable our customers to securely load, store and distribute large volumes of both inbound and outbound parcels. The easy-to-use interface allows our customers to track each parcel’s journey and then notify recipients of the arrival of their parcel. Pickup and Drop Off takes only seconds and lockers are accessible 24/7, meaning no more missed deliveries and fewer journeys for parcel carriers which in turn reduces CO2 and Particulate emissions, improving air quality and easing congestion in our urban areas.   Globally the Parcel Pending by Quadient brand for Parcel Lockers is growing fast and has just been launched in the UK & I. Parcel Pending by Quadient now manage in excess of 11,000 automated parcel locker locations.   Quadient have created a joint venture with the largest parcel Carrier in Japan, Yamato, called PackCity Japan. Currently PackCity Japan has delivered 5,500 locker locations around Japan and has a target to be at 14,000 locations by the end of 2022.   In the USA, following a huge amount of success in sectors such as Universities and Corporate, Quadient acquired a leading competitor called Parcel Pending for $100m. Parcel Pending’s expertise are in two different sectors that Quadient wanted to gain traction in very quickly. The first sector is residential multi-family blocks and property management, where Parcel pending had 3,500 locker locations already established in 2018 and that continues to grow at approximately 150 locations per month. The second sector is retail, where automated parcel locker solutions can help retailers attract valuable consumer footfall.   Europe is now a major target for Quadient’s range of Parcel Lockers, with a focus on France, UK & Ireland and Germany. In France, Quadient have created a joint venture with LaPoste and have already had success rolling out in excess of 700 locker locations. In the UK, PackCity launched in late 2018 and are starting to experience growth in five key sectors – residential (private and commercial multi-occupancy unit buildings, housing associations, gated communities and purpose built student accommodation), higher education, large Corporate, Carrier and retail.   The next step in the development of our UK locker business is the creation of a new open network of parcel lockers across the country.  These will be a dense, urban network that are truly carrier agnostic – open for use to all UK parcel carriers.  We plan to place them where people live, where people work, where they travel and where they play.   Quadient PLS Division has a number of new career opportunities to join a new team dedicated to finding and securing these host locations.  You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy, and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you.    This individual will be responsible for the following: - Searching out for potential parcel locker locations and building relationships with the organisations that are responsible for those spaces – the ‘Hosts’. - They might be small retail store chains (<100), business parks, property management companies, car park operators or other private sector businesses.  Or, they might be public sector bodies such as Councils, transport authorities etc.  In fact, part of the role will be thinking laterally and identifying other amazing locations where lockers could be of benefit to the online shopping consumer. - Checking locations for suitability such as likely footfall, access and parking, ability to connect to services (internet and power) and security and safety. - Once a parcel locker location has been identified, reach a commercial agreement with the Host organisation and coordinate with the Quadient Onboarding team and the Quadient installation team to support with an efficient well communicated installation of the Parcel Locker Solution. - Negotiating a commercial agreement which might include presenting a contract and negotiating the compensation to the Host for the use of the site – either a per parcel payment or sometimes a rental payment.  It may also include securing planning and/or other permissions for the installation. - You will be main point of contact for the Host team to ensure they are prepared for the installation of the locker system, have communicated with all appropriate parties and ready to go live once installed - Responsible for the successful post onboarding and ongoing relationship with each location Host company or body for Parcel Pending by Quadient - Proactively contact property Host teams to ensure everything is functioning properly for all things Parcel Pending by Quadient - You will review usage dashboard data and create reports regularly to feedback the solution successes to Host management teams and support Quadient Managers with communication to C-Suite management teams as and when required - Record details and all actions taken for the account within Salesforce CRM and  parcel locker back office systems - Communicate and coordinate with Quadient internal departments - Find ways to create efficiency for the Location Finder role and implement new processes - Create a great Customer Satisfaction that promotes new leads and work with the Business Development Manager to deliver new opportunities. - Perform other duties as required to support the success of Parcel Pending by Quadient   Additional responsibilities include:  - Regular Monthly reviews of Open Network Locker project with the UK & I Strategic Initiatives Director - Generate and Maintain leads within SFDC and review success of leads converted to opportunities and secured locations. - Market Place Awareness – Competitive & Market Insight    Quadient offers a wide range of benefits including: - Competitive salary and car/car allowance - 23 days (rising to 27 days) holiday plus your birthday off (and a buy/sell scheme) - Agile/flexible working with family friendly policies - Smart Spending – excellent discounts and cashback offers on an ever-growing list of retailers - Generous pension schemes - Cycle to work discount scheme and interest free season ticket loan - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes)
ID
2020-1696
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.   Vision To be the driving force behind the world’s most meaningful customer experiences.   Mission Together, we focus on delivering solutions that create relevant and personalized interactions.   Values Empowerment, Passion, Inspiration, Community. “Be epic. Together”   Quadient automated parcel locker systems enable our customers to securely load, store and distribute large volumes of both inbound and outbound parcels. The easy-to-use interface allows our customers to track each parcel’s journey and then notify recipients of the arrival of their parcel. Pickup and Drop Off takes only seconds and lockers are accessible 24/7, meaning no more missed deliveries and fewer journeys for parcel carriers which in turn reduces CO2 and Particulate emissions, improving air quality and easing congestion in our urban areas.   Globally, the PackCity brand is growing fast and we now manage over 11,000 automated parcel locker locations across five key sectors – residential (private multi-unit blocks, housing association and gated communities), higher education, large Corporate, Mail carriers and retail outlets.    Due to growth we have an exciting new career opportunity for a Product Manager to drive the development of products to meet customer requirements and to differentiate from the competitors to acheive a market leading position. The product manager will collaborate with the R&D, program management and product marketing teams ensuring overall performance is met.   This newly created position would suit a self-starting, technically oriented Product Manager  with strong communication skills who is confident forging collaborative relationships both with Parcel Solution team members and customers across different divisions and geographies.     Package We are offering a very attractive Salary and Benefits package commensurate with the seniority and required experience for this role.    Location:   Remote / Europe This is a remote position which can be based anywhere in Europe. Occasional travel and visits to offices will be required.    Reporting to the Vice President of Global Product Strategy & Management, this role will have full accountability for:   Market and Customer requirements - Analysis of market trends and potential for Quadient - Drive market surveys - Ensure detailed market assessment - Collect customer requirements Competitive Analysis - Ensure detailed competitive product analysis Product Roadmap - Define and manage the product road map (Priority, planning) with inputs from countries/GTM/R&D) in order to maximize the value for the Parcel Locker products accross verticals & geographies - Make creative recommendation to expand product base and vision - Define the specifications of the expected product, produce and review product requirements documents - Drive the development of the product and validate the R&D Opex by product. - Ensure products and releases are launched correctly and on schedule.   Business Plan - Define the business plan for each product of the portfolio.   Content - Provide marketing materials to highlight the value prop and focus on key messages. - Provide Go To Market materials and appropriate training of the sales force on product new features   IP Strategy - Define strategy related to IP.   Innovation - Promote innovations and identify those that offer the expected materiality.   Skills, Experience & Education  - Proven track record as a Product Manager  - Agile Methodology and prior experience of iterative development practices - Understanding of or prior exposure to Hardware research & Development - Well honed organisation and prioritisation skills - Experience in product lifecycle management - Background in software development and program management - Familiarity with agile framework - Organizational and leadership abilities - Excellent communication skills - Problem-solving attitude - Project management experience with drive, authority and gravitas - International experience (Europe, US required, Asia a plus) - Ability to work cross-functionally and obtain consensus - Sense of urgency, action and results - Empathy - Able to communicate effectively in both French and English   Location:   Remote / Europe  This is a remote position which can be based anywhere in Europe. Occasional travel and visits to offices will be required.    Quadient offers a wide range of benefits including: - Agile/flexible working with family friendly policies - Generous benefits and pension schemes - Discount vouchers, cycle to work schemes and interest free season ticket loans - Employee assistance programme and regular wellbeing initiatives - Excellent recognition (incentive trips and award schemes)
ID
2020-1682